International German Genealogy Partnership

Help Desk & Frequently Asked Questions

Submit your question or problem to the
or send email to
Before contacting the Help Desk, check the FAQ list. Your question or issue may already be addressed there.
Contacting the Help Desk:
• Please include your Customer Support
  Ticket# from your initial Help Desk response
  in all communications.
• The Help Desk will usually respond within 24
After June 30, email the
Sacramento German Genealogy Society <>
for any conference related issues.

The email containing a download link for the syllabus was sent May 27, 2019. Look in your junk mail folder which, depending on how your email is set up, may be located either on your computer or one the email server. The email would have been sent by If you can't fnd it, contact the Help Desk as described in the next question.
I lost my syllabus download email.
Contact the Help Desk and they can provide a link that you can use to display the sent email message. But first they must confirm your identify as an authorized attendee. That will be done by checking your email address against the registration database for asking you for confirming contact information.
How do I download by syllabus document?
In the sent email message, click on the "Download your digital copy" link to display it in a browser window. This may take a few minutes for most people since the file size is 42 MB. After it is displayed, you can save it as a PDF file suitable for taking with you to the conference or printing a paper copy. Exactly how to save from the browser window to a PDF file depends on which browser and operating system you are using, Possibilities include pressing a download button, selecting Save from the menu or from a right-click pop-up menu.
Where is the program schedule?
You were provided with a paper copy of the program schedule at the conference after checking in. It was in your attendee packet. You can also download a copy from the Schedule + Videos page.